At A Butler's Manor, we understand that life sometimes throws a curveball and plans unexpectedly change. We make many preparations, including purchases and staff scheduling, based on our reservations. Cancellations affect us greatly, therefore we uphold a strict policy: If your plans change after your reservation is confirmed and you notify us at least 14 days in advance of your scheduled arrival, we will refund your deposit less 10% cancellation fee. This 10% fee also applies to changes in your arrival/departure date that result in a shorter stay.
If you cancel within 14 days of your arrival date, you are responsible for the entire amount of the reservation. Cancellations for any reason within this 14 day period will be refunded (less the cancellation fee) ONLY if we are able to rebook the entire reservation in the same room for the same period of time.
All cancelled reservations, regardless of notice or reason, will be charged a 10% cancellation fee.
No-shows, late check-ins & early checkouts are responsible for payment of the entire reservation.
A Butler's Manor cannot accept responsibility for inclement weather, changes in travel plans, personal sickness or injury, family emergencies, etc. We strongly encourage guests to consider the purchase of outside trip insurance from a company such as AAA in the event that an emergency impedes your travel plans.
Gift certificates: Once a reservation is made using a gift certificate, no cancellations or date changes will be permitted. NO EXCEPTIONS. Gift certificates are not transferable. We are happy to accept gift cards/certificates from BedandBreakfast.com, up to a maximum of $300 per visit.
House Policies & Information
We regret that our accommodations are not suitable for children under 12.
For the comfort of all our guests, A Butler's Manor is a non-smoking facility. Smoking is permitted in the garden only. Guests smoking in the house will be charged an additional $500 which is the cost to return the room to a non-smoking status.
We regret we are unable to accommodate guest pets.
For the consideration of other guests, please refrain from cell phone use at breakfast and in the house common areas.
Rates are double occupancy and include a full breakfast served each morning between 8:30 and 10:00 AM, use of the spacious indoor and outdoor common areas, free high-speed wireless Internet, and off-street parking.
All rooms with the exception of Villefranche sleep two persons only. With advance notice, we will gladly accommodate an additional guest on a pullout twin sofa in "Villefranche" for an additional charge of $60 per night. 11.625% sales & hotel taxes are additional.
Check in is 3 PM to 7 PM. If you are not sure of your arrival time or will be arriving later than 7 PM, we can provide you with late arrival instructions. NO EARLY CHECK-INS, though with advance notice, we are happy to store baggage. Please confirm your arrival time 24 hours in advance, so we may welcome you personally.
Check out is anytime before 11 AM. If you need to leave before breakfast is served, please let us know before 7 PM the night before and we will be happy to provide a "to-go" breakfast to take with you.
A deposit of 50% of the total stay is required to hold your room, and will be charged to the Visa, Mastercard, Discover or American Express card provided. Reservations made within our cancellation period of fourteen (14) days will be charged in full upon confirmation. With pre-approval only, deposits made by check must be received within four days of making your reservation and must be guaranteed by a valid credit card. A written confirmation will be sent with credit card receipt of your deposit. Balance is due upon arrival. The balance due for guests requesting late arrival will be charged on the day late arrival instructions are provided.
Due to our limited inventory we do not "block" or "put on hold" any room without a 50% deposit. For reservations by the same party involving three or more rooms, we require the balance to be paid sixty (60) days in advance of scheduled arrival. A cancellation for any reason of a multi-room reservation will result in a refund, less our standard 10% cancellation charge, ONLY if we are able to rebook the entire reservation (the same rooms for the same period of time).
Please be aware that a group booking is not a "whole house rental" due to insurance and licensing provisions. The use of the kitchen and owner's private quarters and office spaces are not available for any rental. Guests may not host parties on site without advance permission and these may incur additional site fees.
Rates and policies are subject to change.
Any violations of these policies will result in requiring you to find other accommodations immediately. Refunds will not be considered.
Chris and Kim made us feel most welcome in their beautiful house. From the moment Chris picked us up at the station, nothing was too much trouble. They were kind, generous and helpful... a wealth of information about Southampton and its environs which we exploited ruthlessly.
- Mark and Karin
A most delightful visit! We fell in love with A Butler's Manor and look forward to returning one day. This was the perfect getaway for us, thanks to your hospitality and attention to every detail. We had such fun discovering all the little niceties tucked into every corner - if only home could be like this!
- Nancy & John